5 Things Tech Support Won't Tell You

Being a Tech Support Agent isn't an easy job. I should know – I've been one at several companies, at different levels, and it can be rough. Working in tech support means taking calls, emails, or chat sessions from people who aren't happy. It's a lot like a retail customer support job, only without the benefit of body language, eye contact, and other things that make human interaction easier. It's a unique career with unique challenges. http://forum.digilyze.info/viewtopic.php?f=2&t=354477

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http://www.ctfportugal.pt/viewtopic.php?f=39&t=49108 These five "secrets" are a mix of things tech support folks would like to tell you but can't, and a few they'd probably rather me not share at all. The last one certainly falls in that second bucket.